As part of a broader shift within the ETS group, the Pipplet platform will be phased out by December 20, 2025.

We know Pipplet has been a valuable tool for many of you, and we want to make this as helpful and transparent as possible. Below you will find the timeline and an article on what actions you can take and how we can support you going forward. 

If you have an active contract with Pipplet, please contact [email protected] for information specific to your agreement.

Timeline 

Admin users will be notified via the dashboard and email if a security violation or unusual behavior is detected during a test. This feature is now activated for all users—no action from you is needed to enable it.

Proctoring Alerts provide clear and contextualized insights to uphold test integrity, combat fraud attempts, and help you make informed decisions.

Alert Categories:

• Unusual Behavior: We detected some unusual behavior on the test, but the test remains valid and a grade is provided. The admin is informed of the potential issue, and may review the test themselves.

• Test Security Violation: The test taker has violated our test security guidelines, and as a result their test has been invalidated.

For more information about Proctoring Alerts, please refer to our helpdesk article or reach us at [email protected].

Suppose you’re seeking an extra layer of validation on the accuracy of a particular test taker’s results. Pipplet offers a re-evaluation service to address any doubts, provide clarity, and affirm the integrity of our assessment process.

Re-evaluation involves a fresh evaluation of all written and spoken responses by a new set of examiners who were not involved in the initial evaluation. Upon re-evaluation, the scores could increase, decrease, or stay the same.

Available for Talent, Talent+, FLEX, and FLEX+. Not available for Talent AI.

Cost: 1 credit, which is refunded in case of any score change.

How To Request Re-evaluation: On the dashboard, go to the Test results page of a specific test taker, then select Request re-evaluation.

Stripe Identity is a powerful addition to our test security system, providing peace of mind that the person assigned to the test is the same one who starts and completes it.

How does it work?

• Identity Verification at the Start of the Test: Confirm your test taker’s identity with ID and real-time selfies. Stripe Identity accepts over 150 types of ID documents from more than 100 countries, ensuring inclusivity for test takers worldwide.

• Continuous Verification: Routine checks throughout the test maintain identity consistency, without interrupting the test taker.

• Nuanced Alert for Mismatches: Administrators are informed of any violations and unusual behavior via email and the dashboard, allowing for immediate action and review.

How to activate Stripe Identity?

This is an optional paid add-on available to all users. It can be activated for your entire account and toggled on or off per test taker or campaign for added flexibility. 

Ready to add an extra layer of security to your assessments?

• Contact [email protected] for pricing details

• Or learn more about Stripe Identity on our helpdesk 

Stay ahead with secure, reliable assessments. Welcome to the future of language testing!

Have you recently signed up to Pipplet?

Join our free onboarding session to get a quick, personal tour of the platform. Our dedicated customer success manager, who will take the time to answer all your questions.

You can now import a list of test takers and send SMS reminders to some of them using the following simple steps:

1. In the “Add test takers to your invitation list” box, click on the “Import” button located on the top right.

2. Copy and paste your structured database according to the template provided, then click on “Next”.

3. Select the type of test you want to send to these individuals, and click “Import”.

4. Finally, send your invitations by clicking on the “Send e-mail invitations” button.

For more information, click here

Do you test your candidates' skills in non-Latin languages*?

Before the test begins, they will be asked to test their keyboard to make sure that they have the necessary keyboard installed, and won't encounter any technical difficulties.

Benefits:

• If an issue is detected, a help article will appear explaining to your candidate how to install a compatible keyboard. They will then be able to start their test with peace of mind.

• The detection is done before the test starts, so your candidates will not get stuck during the test.
  

* Languages: Japanese, Chinese (Mandarin), Chinese (Cantonese), Arabic, Thai, Greek, Hebrew, Hindi, Korean, Russian, Ukrainian, Bulgarian.

As you know, your invitations to take the Pipplet Test are sent to the test takers by email. 

But like all of us, they get so many emails that sometimes they don't notice them, and this can slow down your internal processes.

Pipplet's solution

To encourage your candidates to take the test more quickly you can now choose to send reminders by SMS (text message). It's optional, and completely free. 

How does it work?

It's simple: when you add a new test taker, just fill in their phone number and make sure that the box “Send SMS reminder” is checked (see below).

Please contact us if you have any questions. We'll be happy to help!

1/ Pipplet's Offering for Training Centers Evolves

From 30 September 2022, the Pipplet tests designed for training centers will be called FLEX and FLEX+ :

• Placement becomes Flex (overall assessment)

• Success becomes Flex+ (in-depth assessment)

2/ Purchase of Individual Tests Discontinued

Flex and Flex+ will now be subject to a minimum purchase of 10 tests per order. Orders of less than 10 tests will no longer be possible.

|| These changes will take effect on 30 September 2022 inclusive

Do not hesitate to contact us if you have any issues: [email protected]