Admin users will be notified via the dashboard and email if a security violation or unusual behavior is detected during a test. This feature is now activated for all users—no action from you is needed to enable it.

Proctoring Alerts provide clear and contextualized insights to uphold test integrity, combat fraud attempts, and help you make informed decisions.

Alert Categories:

• Unusual Behavior: We detected some unusual behavior on the test, but the test remains valid and a grade is provided. The admin is informed of the potential issue, and may review the test themselves.

• Test Security Violation: The test taker has violated our test security guidelines, and as a result their test has been invalidated.

For more information about Proctoring Alerts, please refer to our helpdesk article or reach us at [email protected].

Suppose you’re seeking an extra layer of validation on the accuracy of a particular test taker’s results. Pipplet offers a re-evaluation service to address any doubts, provide clarity, and affirm the integrity of our assessment process.

Re-evaluation involves a fresh evaluation of all written and spoken responses by a new set of examiners who were not involved in the initial evaluation. Upon re-evaluation, the scores could increase, decrease, or stay the same.

Available for Talent, Talent+, FLEX, and FLEX+. Not available for Talent AI.

Cost: 1 credit, which is refunded in case of any score change.

How To Request Re-evaluation: On the dashboard, go to the Test results page of a specific test taker, then select Request re-evaluation.

Stripe Identity is a powerful addition to our test security system, providing peace of mind that the person assigned to the test is the same one who starts and completes it.

How does it work?

• Identity Verification at the Start of the Test: Confirm your test taker’s identity with ID and real-time selfies. Stripe Identity accepts over 150 types of ID documents from more than 100 countries, ensuring inclusivity for test takers worldwide.

• Continuous Verification: Routine checks throughout the test maintain identity consistency, without interrupting the test taker.

• Nuanced Alert for Mismatches: Administrators are informed of any violations and unusual behavior via email and the dashboard, allowing for immediate action and review.

How to activate Stripe Identity?

This is an optional paid add-on available to all users. It can be activated for your entire account and toggled on or off per test taker or campaign for added flexibility.

Ready to add an extra layer of security to your assessments?

• Contact [email protected] for pricing details

• Or learn more about Stripe Identity on our helpdesk

Stay ahead with secure, reliable assessments. Welcome to the future of language testing!

Have you recently signed up to Pipplet?

Join our free onboarding session to get a quick, personal tour of the platform. Our dedicated customer success manager, who will take the time to answer all your questions.

As you know, your invitations to take the Pipplet Test are sent to the test takers by email.

But like all of us, they get so many emails that sometimes they don't notice them, and this can slow down your internal processes.

Pipplet's solution

To encourage your candidates to take the test more quickly you can now choose to send reminders by SMS (text message). It's optional, and completely free.

How does it work?

It's simple: when you add a new test taker, just fill in their phone number and make sure that the box “Send SMS reminder” is checked (see below).

Please contact us if you have any questions. We'll be happy to help!

Manage your administrators on your dashboard:

You can now easily remove administrators directly from the "Current Admin Users" section which is found towards the bottom of the "My Account" page.

To do so, simply click on the cross displayed to the left of the administrator's name that you wish to remove.
You will then be prompted to choose another administrator who will become responsible for managing the candidates previously associated with administrator who is being removed from your account.

To access it directly, click here.

Updated by Hugo - web developer 💻

Don't have last month's test invoice handy?

Find it easily on your dashboard from the My Account tab.

This new page displays all your invoices and offers you the possibility to export them or to view them individually in PDF format for download.
You will find their respective dates, their number as well as the quantity and the amount before tax.

To access this feature, proceed as follows:

To access it directly, click here.

Updated by Hugo - web developer 💻

Need to resend a Pipplet test link to a candidate who cannot find their original invitation email?

From your dashboard, you can now access and send the test URL*.

Here's how to retrieve it:

1. Choose the candidate from your list
2. Click the drop-down tab
3. Copy the Pipplet test URL

*Please keep in mind that each candidate has their own unique URL.

Update: 29/12/21
Author: Christophe - back end developer

If one of your candidates does not complete their test in full, a small icon will appear on your dashboard indicating that a complete evaluation is unable to be performed.

No action will be required on your part. The candidate will automatically be alerted by our team. Once they complete their test, you will automatically receive their result.